Legal

Refund Policy

REFUND & RETURN POLICY

Our Commitment

We prioritize safety, hygiene, and product integrity, especially for health-related products

1. Returns Eligibility

Due to the nature of pharmacy products:

❌ We do NOT accept returns for:

Opened or used products

Supplements, baby formula, or ingestible items

Personal care items

2. Accepted Returns

We only accept returns if:

✔ Product is damaged on delivery

✔ Wrong item was delivered

✔ Product is expired

👉 Must be reported within 24 hours of delivery

3. Refunds

Approved refunds are processed within 3–5 business days

Refunds are issued via the original payment method

4. How to Request

Contact us with:

Order details

Clear photos of the issue

📧support@masapharmpharmacy.com